Davenham Corporate Governance

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Statutory Information

Davenham Group plc is registered in England, Company No. 3976032.

Davenham Group plc has three trading subsidiaries:

Davenham Trust Limited, registered in England, Company No. 1644925. Davenham Trust Limited trades under the name of Davenham Property Finance and also Davenham Asset Finance.

Davenham Trade Finance Limited, registered in England, Company No. 1908417. Davenham Trade Finance Limited trades under the name of Davenham Trade Finance.

Manor Credit (Davenham) Limited, registered in England, Company No. 6274452. Manor Credit (Davenham) Limited trades under the name of Manor Credit Limited.

The registered office of Davenham Group plc, Davenham Trust Limited, Davenham Trade Finance Limited and Manor Credit (Davenham) Limited is at 274 Deansgate, Manchester M3 4JB

Complaints Procedure

How to make a complaint

If you have a complaint about any aspect of our service, then we would like to hear from you.  You can contact us in person, in writing, by e-mail or by telephone.

To make a complaint, please contact:

Complaints Manager
Davenham Group
274 Deansgate
Manchester
M3 4JB

Tel : 0161 832 8484
E-mail : complaints@davenham.co.uk

Information you will need to provide

To help us to investigate and resolve your complaint as quickly as possible, please provide the following information:

• The agreement number, name and address
• Your name (if different from the agreement details)
• A daytime telephone number where we can contact you
• A clear description of your concern or complaint
• Details of what you would like us to do to resolve the complaint
• Copies of any relevant documentation

How we will handle your complaint

We will try to resolve your complaint as quickly as possible.  The first step is for us to be clear on the nature of your complaint, and to identify with you what we can do to resolve the issue.  The more information you can give us the better.

If we are unable to resolve your complaint within 5 working days, we will:

• Acknowledge receipt of your complaint
• Confirm who will handle your complaint, and how you can contact them (on occasion, to ensure that the most appropriate person reviews your complaint, this may not be the person to whom you complained initially)

If your complaint is particularly complex in nature, we will seek to keep you informed of the progress we are making as our investigations continue.  We will aim to resolve your complaint within a maximum of 4 weeks.  However, if we are unable to do so, we will send you a written update and will let you know by when we expect to have resolved it.

When we have resolved your complaint, we will write to you with details of the actions we are proposing, or have taken.

If you are still not satisfied ….

If we have been unable to provide a final response within 8 weeks we will write to you explaining why. If you are still not happy, you may seek a review from the Financial Ombudsman Service. You can contact the Financial Ombudsman Service directly at:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone : 0845 080 1800
E-mail :enquiries@financial-ombudsman.org.uk
Website : www.financial-ombudsman.org.uk

Anti Money Laundering Statement

It is Davenham Group plc's policy to ensure that our company, its senior management and all of our companies' employees are committed to complying with all relevant legislation and appropriate guidelines designed to detect, deter and prevent money laundering and other activities intended to facilitate the funding of terrorist or criminal activities. We will at all times ensure the protection of our staff, and safeguard our organisation and reputation against the threat of money laundering and the funding of terrorist and criminal activities.

At a minimum we will:
» Appoint a Money Laundering Reporting Officer;

» Take reasonable measures to establish the identity of any person for whom it is proposed to provide any services;

» Gather and maintain customer due diligence information;

» Complete ongoing monitoring of customer transactions;

» Retain identification and transactional documentation as defined in the legislation which we operate;

» Operate a risk based approach;

» Provide initial and on going training to ensure all relevant staff are aware of their personal responsibilities and the anti-money laundering procedures in respect of identifying clients, monitoring, record-keeping, remaining vigilant at all times and reporting any suspicious transactions;

» Report to the relevant authority where there are reasonable grounds to suspect that a money laundering offence has been or is being committed;

» Comply with the requirements of legislation and appropriate guidelines in the jurisdiction in which we operate.